Frequently Asked Questions

The Money2Go Card can be bought online by filling up the registration form. Click here to order your new card.

Normally the Money2Go MasterCard® takes 2-3 business days from the shipping confirmation email to arrive. 
Please note that in December delivery might take longer due to the postal service being overloaded. If you don't receive your card within 10 business days, please contact us.

The Money2Go MasterCard® looks like many credit or debit cards, with a card number, chip and pin and signature strip. However, unlike credit cards and debit cards, it helps you spend only the amount you have chosen to load onto your Money2Go MasterCard® and is not linked to your bank account.

Once you have logged in to your personal section you will be able to:

• Check your balance;
• Load money;
• View and download your transactions;
• Manage your settings.

Yes, the Money2Go MasterCard® is Contactless enabled.

Encryption - unique to every purchase - protects your transaction data, and your card or device never leaves your hand, reducing the risk of card loss or counterfeit. What’s more, safeguards are in place to bill you only once if you accidentally tap twice. So your contactless-enabled credit, debit, or prepaid MasterCard® card or device is one of the most secure ways to pay.

Contactless is a cash replacement product for transactions under EUR 25. After three transactions, you will be asked to input the PIN. This security feature will further reduce the risk. If your purchase is 25 EUR or over, you'll still need to provide a signature or PIN as you would with any other credit or debit card.

Contactless is accepted globally at all kinds of merchants, including retail stores, fast-food restaurants, pharmacies, transit points of entry, and grocery and convenience stores. You’ll even find contactless in taxicabs and vending machines. Just look for the universal contactless symbol 

1. Tap your Money2Go MasterCard® against the reader, instead of swiping your card or inserting it into the terminal;
2. Listen for a beep, and look for the green lights indicating payment has been accepted.
3. If your purchase is under 25 EUR, you're ready to go. No need to sign or enter a PIN.

No. If you cancel your card and request your balance to be transferred to a bank account a redemption fee will be payable. You can also withdraw the cash from an ATM instead of paying the redemption fee. The standard ATM fee will apply.

Fees and charges may be applied when you load your card, on the purchases you make with your card and on ATM withdrawals. Full details of these and any other charges that might be applied on your Card are clearly listed on our home page. Click here to view these. Some ATMs may apply a surcharge so please ensure you check with the ATM provider before making a withdrawal.

Yes, as per our Fees table, there is a yearly fee. The yearly fee is automatically deducted from the card balance on due date. The yearly fee is due every 365 days from the sale date. If you do not pay the yearly fee within 30days from due date, the card will be automatically closed.

Before you can start using your card you must first obtain your PIN. Your PIN is your unique number and you must keep this safe.

You can set your own desired PIN right after you activate the card. The first PIN is set for free.

If you want to change your PIN, kindly log into your account and go to the “Set PIN” Section.

Kindly log into your account and go to the “Set PIN” Section to set a new PIN. 

Please contact our customer support on 01805-552240*. After verifying your identity, your Money2Go MasterCard® will get unblocked.

You can load up to €3,750 per month and €10,000 per year. The maximum single load is €3,750. The minimum load amount is € 5.
If you have a Basic Money2Go MasterCard®, the limits are lower and are detailed in the Basic Money2Go MasterCard® section below.

Only you can load your Money2Go MasterCard®. You must ensure that you are transferring funds from a bank account in your own name, otherwise the funds will be returned to the original source. 

You can withdraw cash from any ATM machines that carries the MasterCard® Acceptance Mark.

No. You can only use ATM machines.

Like credit or debit card your Money2Go MasterCard® can be used to buy goods and services. You can use your Card in the 36 million locations across the world, anywhere you see the MasterCard® Acceptance Mark. As a ‘Chip & PIN’ card you will just need to input your PIN number into the terminal.

A pending transaction is simply a transaction that is waiting to be applied to your Card. You do not have to do anything because a pending transaction is just part of the process by which a purchase is charged to your Card. If you think the pending transaction is not correct please contact us without undue delay.

A pending transaction will either turn into a settled transaction or will be deleted within 14 days.

The Basic Money2Go MasterCard® looks and works just like the Advanced Card. The key difference is the amount of money you can load and spend on the card. For full details see the limits below.

The Basic Money2Go MasterCard® is the default entry level product issued to customers.

To check the limit on the Basic Money2Go MasterCard®, please visit the Limits section.

The Advanced Money2Go MasterCard® gives you the flexibility to load and spend more than the Basic Card. Furthermore, with the Advanced Card, you will be able to possess more than one card and transfer money to other Money2Go MasterCard® customers.

In order to increase your Basic Money2Go MasterCard® limits, Novum Bank Limited must verify your registration details. For further information kindly log in on Limits Section.

To check the limits on the Advanced Money2Go MasterCard®, please visit the Limits section.

• Login on www.money2gocard.de;
• Click on „Card to Card Transfer“
• Click on „Create New Transfer“ or „Saved Transfers“;
• If you click on „Create New Transfer“;
• Type the card serial number of the beneficiary;
• Type the amount you want to transfer;
• Type a personal description that both you and the beneficiary will have on the transaction list. This is optional;
• You can give a name to the transfer to save the beneficiary details for future use.
• If you click on „Saved Transfer“;
• Choose the saved transfer;
• Type the amount you want to transfer;
• Accept the fee and click on Continue;

• Please check that the beneficiary’s card serial number is correct;
• The beneficiary should be able to receive the funds. Please ask the beneficiary whether the amount you want to transfer is within the beneficiary’s Money2Go MasterCard® limits;
• Make sure that you have enough funds on your card to make the transfer, including the fee.

Phishing is a way of attempting to acquire sensitive information. We will never send an email to a cardholder requesting security or any other confidential information about their Money2Go MasterCard®. If you receive an email claiming to be from Money2Go MasterCard® or Novum Bank Limited with a link to what appears to be the Money2Go MasterCard® or Novum Bank Limited website, do not enter your personal or card details. Never reply to any such emails or disclose any personal information on such websites.

If you think you have received a fraudulent email, please forward the entire email including the header and footer to money2gocard@novumbankgroup.com.

As soon as you realise your card is lost or stolen you can:

• Call us on 01805-552240*;
• Send an SMS typing “LOST” or “STOLEN” to +49 173-2787721 (within Germany, you can send it to the number 0173-2787721)
• Update the status from the Money2Go Private website. Kindly log into your account and go to the “Card” Menu and click on “Change Status” option.

When you log in online you will be able to manage your main card, from loading, managing and setting your SMS alerts, to reviewing your transactions. Everything you need to make the most of your Card can be found once you login and if you ever need any further help you can just call us on 01805-552240* and we’ll be happy to help.

You can check your available balance online. Simply log into your account and your available balance will be displayed.

You can also send an SMS to +49 173-2787721 (within Germany, you can send it to the number 0173-2787721) typing “Balance”. For a fee, your balance will be sent to you.

If you want to change your address or name you will need to call us on +49 173-2787721. To change your address you will need to provide proof of address or name. For other changes, please login to the website where you will be instructed on how to make changes.

We do not issue statements, you can see your transactions anytime while logged in your account. 

1. Your card is damaged
2. There are no funds left on your card – you may need to load more money if you wish to make a purchase;
3. We have blocked the card for security purposes or on your instructions
4. The card has expired – please check the expiry date on the card itself

You can send an email requesting the card cancellation to money2gocard@novumbankgroup.com. Before sending the email, please destoy the card by cutting it into two and take a photo. Please attach the photo with your card cancellation request.

Mastercard IdentityCheck is an information/data query (also 2-factor authentication) that is available to you to optimally protect your credit card use and you against data misuse. For some online transactions, you may be asked to confirm the transaction by means of an activation link (by email) and by entering an SMS code (by SMS).

When you log in for the first time, you will be prompted to create your 3D Secure password so you can start making online payments immediately.